EXCHANGES & RETURNS: Returning an item couldn’t be easier. If you are not happy with your purchase for any reason you have 28 days from the date you received it to exchange it or receive a refund. Only items that new, unused and in original packing will be accepted.
HONG KONG: We offer free delivery for online orders of HK$400 and above to anywhere in Hong Kong, including Discovery Bay (except for outlying islands or areas that require a permit. For these exceptions, we will send via Hong Kong post by standard delivery). For orders of less than HK$400 we have a delivery charge of HK$70. Please make sure you leave a contact telephone number so we can coordinate the delivery time with you. We’ll always phone you first to confirm your order.
ALL OTHER DESTINATIONS: Shipping to all other destinations is by Hong Kong Post Speed Post, the shipping fee is HK$200 for all international orders. Orders will be dispatched on the next working day. Any taxes or duties imposed by Customs at the point of entry are the responsibility of the buyer.
SHIPPING FAQ (HONG KONG LOCAL DELIVERY):
WHAT IS THE DELIVERY LEAD TIME FOR MY ORDER?
Orders are typically shipped out to our delivery partners within 24 hours and we will do our best to make deliveries happen within 2 working days, with the majority of the orders reaching within 2-4 working days.